Fake Telstra Calls Still a Threat
Over the last few years, the ‘Telstra Scam’ has been a popular one for fraudsters. The Telstra scam starts by the target receiving a call from ‘The Telstra Technical Department’ and claims that your computer or internet connection is responsible for a glitch on the Telstra servers. In our experience, from there the fraudster will ask you to load ‘event viewer’ to show you a fault (any fault will do). From here they hope to have raised your alarm bells and that’s when the real action starts.
The caller explains that your computer has been infected with a virus or malware and they can fix it for you on the spot. In some instances this is a ‘free’ repair in other instances theres a ‘small fee’ however, the real intention of the fraudster is to gain access to your computer via remote access which they walk you through installing.
Telstra is not the only company targeted by this threat (or similar) with Microsoft and Norton also being targeted.
If you receive one of these calls, DO NOT continue with the call. Hang Up. If you have given them details, call us immediately to do a computer security check. If you have given any account details, call your bank immediately and let them know what’s happened. Protect your money is top priority.
If you have been targetted by this threat, Melton Computers can arrange a computer security check and clean via reote acces or onsite within 30km from Melton, Vic. Give us a call on 1800 234 124 to arrange your check.